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Covid-19 Update 21st September

Updated 21st September 2020

Following the Government update on 9th September, we ask guests not to visit in groups of more than six people* to help protect themselves and each other when visiting. 

 

Our front office team will be reminding guests of this, and the other social distancing measures we have in place.

 

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. We will continue to monitor Government guidance closely. 

 

We also would ask any guests sitting in our coffee shop to participate in the NHS Test and Trace scheme by scanning the QR code in that outlet.

 

Our resort is open with a reduced number of bookings in line with our resort capacity numbers.

 

Worried about an existing booking or making a new reservation? 

 

If you are worried about an existing booking or about making a new reservation, Don't be.  

 

If your break is cancelled due to a second lockdown or you're personally impacted by COVID-19, you can cancel a booking & swap for a credit voucher using our flexible self-service option. Simply click 'My Booking' on our website using your reservation reference number (no need to call us). Further information here

 

*Government exemptions are outlined here.

Updated 12th September 2020

Following on from the latest update from the government, we ask that all our guests to check the latest government guidelines to see if the ‘Rule of 6’ announcement impacts their break. For groups of 6 or less your Love2Stay break will be unaffected.

For parties above 6 that include more than one household/support bubble, please contact reception. 

We will assume that all guests arriving at Love2Stay are compliant with government guidelines.  If you find that you need to cancel, then please contact us on 01743 583124 or info@love2stay.co.uk where we will credit voucher the value of your booking or move to alternative dates if preferred.

 

General 

No more than groups of 6 from same social bubble to visit the park facilities (play area, dog walk and agility area) and coffee shop.

Track and trace recording is compulsory, please scan the QR code which is displayed around the site to register your attendance at Love2Stay. If staying with us on site please fill in the forms given to you upon check-in.

There are hand santising stations around the park, please feel free to use as frequently as you like. Masks are not compulsory to wear around the park, in reception or our coffee shop. 

 

Activities & Birthday Parties 

Both indoor and outdoor activities will continue to take place and will be socially distanced where possible. In order to help us monitor the capacity of our facilities and aid our social distancing efforts, pre-booking of all activities on park is preferred, including sessions for the swimming pool and hot springs area.

Birthday parties will continue as they are placed on the exempt list, there will be groups of 6 used where possible though.

 

Facilities  

Our shower and toilets and communal areas will remain in use and reviewed regularly, we are fortunate to have low touch points with automatic doors, sensor taps, showers and toilet flush.   These are cleaned 3 times a day. Please adhere to social distancing when using these areas.

The outdoor natural swimming pool and hot springs pool and beach area is open and pre bookable on limited numbers per 45 mins.

 

As we are a 22 acre site, we rely on our guests to help us with our Covid-19 measures by social distancing where possible and adhere to the advised government guidelines.

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