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Temporary Closure of Love2Stay

Updated 24th April 2020

For guests with bookings in May 2020.

The Coronavirus continues to affect the lives of each and every one of us - from our guests to our small Love2Stay team. As we continue to follow the direction provided by the Government we are extending our temporary shutdown and will remain closed until the 31st May

As you will appreciate this is totally beyond our control and our sincere apologies for the disappointment caused to our guests who have been looking forward to staying with us in May.  

 We are contacting everyone who has a break booked during this period, offering them a number of options.

What happens next? 

• All affected guests will be receiving an email outlining what we can offer in return for your cancelled break.

• Please follow the instructions on the email. There will be no further need to contact us, unless stated.

• Please do not contact us at this stage with any enquiries beyond 31st May

We would like to thank everyone for their patience whilst we work through this as quickly as we can.

We trust you appreciate that we are all working in extreme and unprecedented times and because of this Love2Stay have a small team working remotely. 

We are receiving high levels of inbound calls and emails as well as social media messages and we are doing our very best to respond as quickly as we can. We do ask that you please wait for us to contact you.  

There are still many days of uncertainty ahead and as the hospitality industry faces one of its toughest challenges, we thank you for your understanding.

We will be back up and running as soon as we are able and look forward to welcoming everyone back at Love2Stay 

We will continue to update our guests directly on our website, social media channels and emails.

Updated 26th March 2020

If you are booked at Love2Stay during the period between 24-Mar to 24-Apr:

If you were booked to stay with us during this period, please note that the park is temporarily shutdown due to the Covid-19 Coronavirus outbreak and the subsequent government measures. Most of you may have already had a call from us, but in case you missed our call, we wanted to outline the options that you have in light of the Corona Pandemic impacting upon your reservation with us.

I am due to arrive during your closure what can i do?

Unfortunately we are closed until at least the 24th April where we will review, you will therefore be unable to attend.

I want to move my booking?

Great news!!! We will happily move your booking anytime in the next 12 months. Please contact us to advise us of this and we will move your booking accordingly.

I don't yet have a date that i can move to yet

No problem, we can issue you a voucher with the total balance of your stay which you can use when you are ready. Simply contact us to request a voucher which you can use on your booking when you are ready.

For the time being I would like a refund?

No problem, we understand in these unprecedented times that your money is important to you. We will provide you a full refund of the total amount of your booking if you have been impacted by our closure. Please contact us to request a refund.

My arrival date is some time into the future, what is your advise?

Our advice would be to sit tight for the moment and monitor the situation. We will continue to happily offer the rescheduling of dates or refund for as long as the pandemic is causing issues.

How long will my refund take?

As i am sure you can appreciate, we are fielding an extremely high amount of phone calls and emails as well as processing the refunds as swiftly as possible. We will therefore process your refunds as swiftly as possible.

 

Should you still have questions of need assistance please get in touch with our team who is still here to help.  Please note that we might take longer than usual to respond due to the high volume of requests, however we promise to get back to you as soon as possible.

 

Thank you for your patience and support.

  

 Updated 22nd March 2020
As we continue to navigate the scale and impact that coronavirus (COVID-19) has had on our daily lives, the health and wellbeing of our employees and customers remains our highest priority. In line with the latest direction from the Government, we have temporarily closed Love2Stay from Midnight 22nd March 2020.

If you are due to check-in during the closure period, we will be calling you to discuss your options to either reschedule your break or receive a full refund. We will also be sending you an email confirming this update and the procedures in place - if you prefer to call to discuss your options, please phone 01743 -583124. Our front office team has been inundated with calls, and we would ask to be patient if you cannot get through. 


We recognise that this is disappointing news, and we would like to thank you for your understanding in these exceptional circumstances. We will be closely monitoring the situation as it develops and hope to welcome you back very soon.


Please visit this page for future updates.  

 

Updated 21st March 2020

As the novel form of coronavirus 2019 (COVID-19) becomes more of a widespread concern and the UK government continues to recommend or mandate restrictions on person-to-person interactions, business operations, and home isolation, we want to share important information with you about our efforts to help keep our , guests, and employees safe and healthy.

We are closely monitoring the guidelines and advice provided by the UK Government and Public Health England, and are doing everything we can to make your experience as safe as possible.

Commitment to Our Guests

In order to fulfill our mission of being socially responsible and to prioritise the health and welfare of our guests, and employees, we are adjusting some of the services that Love2Stay have to offer whilst encouraging guests to practice social distancing as recommended by the UK Government.

The Love2Stay resort will remain staffed but will not be open for guest interaction except for emergencies. Please contact Love2Stay directly for revised check in processes.

During this period of reduced operations, we are committed to compensating our employees based on their normal work schedules.

On site, there will be some operational changes with the following areas being closed for guests: Dining area, Gym, Swimming Pool, Hot Springs, Communal Hot Tubs and relaxation room.

The coffee shop will remain open for business but will only be providing a take away or on site delivery service, please phone. The amenity building and toilet block will also remain open but we ask to use your own discretion when making use of them.

We are making difficult decisions for our collective wellbeing and ask that you do your part to safeguard your family, friends, neighbours, and yourselves.

Commitment to Cleanliness

We take standards for hygiene and cleanliness very seriously and have taken additional steps to ensure the safety of our guests, and employees. Love2Stay is continuously monitoring and implementing the latest guidance on cleaning and prevention protocols with frequent communication to all departments

Health & Safety Protocols

We continue to implement a number of practices to support our commitment based upon guidance from health authorities and governmental agencies:

  • Real-time monitoring of information related to COVID-19
  • Ongoing training for team members
  • Posting informational content regarding recommended handwashing procedures in restrooms, breakrooms, offices, and common areas to increase awareness of simple prevention methods
  • Defined cycles and procedures for frequent cleaning and disinfection of high-touch areas
  • Enhanced cleaning and sanitisation protocols for Glamping Lodges
  • Adjustment of team schedules and working arrangements, where necessary, to support social distancing practices

Rebooking/Cancellation Policy Changes

We are temporarily adjusting our cancellation policies to allow for flexibility and to support you during these uncertain times.

The following changes apply:

All reservations that are scheduled for arrival before April 30th, 2020, can be changed to any time within the calendar year and if you wish to cancel, we will only retain your £30 deposit for touring or £75 for glamping. In the event that Love2Stay temporally closes we will offer a full refund to all guests.

If you have any questions about an upcoming reservation, please contact Love2Stay directly on 01743 583124. Please note we are experiencing high call volumes. We appreciate your patience as we work continuously to support all guests during this time.