Love2Stay | Stay Safe

Love2Stay | You Can Trust us Enhanced Cleaning Protocols

Additional protocols and guaranteed cleanliness standards to ensure heightened health and safety measures for guests seeking peace of mind at Love2Stay.

Love2Stay

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A Safe Stay With Our Enhanced Cleaning Standards:

Although we have only been open for 3-years, Love2Stay has always invested in the highest standards of cleanliness and safety protocols. Our premier caravan and glamping site have always been scrupulously cleaned. But now more than ever, our cleaning and safety protocols are being enhanced to include several pre-emptive cleanliness measures, guaranteeing guests the peace of mind to enjoy their touring or glamping break with the utmost confidence.

EIGHTEEN TOUCH POINT PROCEDURE

We have undertaken a thorough research assessment of all points of guest contact throughout Love2Stay, and this has enabled us to focus on integrated advanced hygiene practices at over eighteen key touchpoints including:

1 Automatic Rising Arm Barrier

2 Front office

3 Food & Beverage outlets

4 Housekeeping & Laundry

5 Hook up Bollards on pitches

6 Toilet & SHower block

7 Gym and all Fitness Equipment

8 Glamping Lodges ( All rooms )

9 Glamping Decks ( Tables & Chairs )

10 Resort activities & Equipment

11 Swimming Deck

12 Deck Table, Chairs & Loungers

13 Maintenance of storerooms & Equipment

14 All public areas (Assult course, Hot Springs, Archery etc.)

15 Swimming Pool & Hot Tubs

16 Fire Pits

17 Storeroom & Offices

18 Onsite vehicles ( Tractors & Cars)

GLAMPING LODGE TOUCH POINTS

Adherence to a triple check cleaning system:

1 Tables & Chairs | Cleaned and disinfected

2 In-lodge Coffee / tea stations | Cleaned and disinfected including refrigerator and microwave

3 Kitchen Counter & Accessories | Cleaned and disinfected

4 Hard Surfaces | Cleaned and disinfected

5 TELEVISION & ALL ELECTRONICS | Cleaned and disinfected

6 SOFT FURNISHINGS | Cleaned and disinfected with a hand-held steamer

7 CARPETING AND FLOORS | Cleaned and sanitised

8 Coffee table | Cleaned and disinfected

9 Heater Flute | Cleaned and disinfected

10 TV Sideboard | Cleaned and disinfected

11 All cooking equipment & utensils | Cleaned and disinfected

12 Glamping lodge canvas walls | Steam-cleaned with a hand-held steamer

Lodge Bathroom cleaning touch points

Adherence to a triple check cleaning system:

1 Hand sanitisers for all guests upon arrival

2 Placement of anti-bacterial gels and soaps

3 Floors | Cleaned and sanitised daily

4 BATHROOM SINK | Clean and disinfect with hospital grade disinfectant

5 Shower | Cleaned and disinfected showed door, walls, faucets and floor with hospital grade disinfectant

6 DOOR HANDLE | Sanitised for each arrival

7 TUB | Sanitised for each arrival with hospital grade disinfectant

8 BATH TAPS | Sanitisation for each arrival

9 Hard surfaces | Cleaned and disinfected with hospital grade disinfectant

10 VANITY MIRROR | Sanitised for each arrival

NEW WAYS WE’RE SAFEGUARDING YOUR STAY

Our new Safe Stay Enhanced Cleaning Protocols encompasses added health and wellbeing requirements across all points of contact throughout the Love2Stay resort, including common areas, coffee shop and kitchen, bar, Glamping lodges, Touring pitches, activities, Gym and includes all behind-the-scenes operations. We’re leaving no stone unturned as we prepare to welcome guests back to the beauty and warmth of Love2Stay in a friendly, clean and, most importantly, safe environment.

Safe check-in for our guests

Upon check-in, guests will be directed to a sanitisation station given a dollop of hand sanitiser, complimentary mask and gloves.

Your vehicle sanitised before check-out*

Cars are breeding grounds for germs and viruses. Our guests are often in and out of their vehicles, which means they risk bringing germs and bacteria from outside areas to their cars. As part of our premium service, guests can request their vehicles to be washed and sanitised during a stay or before check-out. (* extra charge applies)

Enhanced cleaning for glamping lodges

After every lodge is thoroughly cleaned, the canvas door will be zip-locked, and a seal will be placed between the door and the casing to certify that no one else has entered until the guests arrive.

A Triple-Check System for Cleaning and Sanitisation

While we’ve always paid attention to the details, now each and every area of the Love2Stay resort will be thoroughly cleaned and sanitised on an ongoing basis with a minimum of three inspections daily. All public restrooms will be cleaned, sanitised and inspected on the half hour. And all coffee bars will have a host providing hand sanitiser to guests before entering.

Physical Distancing Practices

We will enforce social distancing in all public areas of the resort including pool, front office, meeting spaces and gym. We will have clear signage placed in all areas signalling appropriate procedures. Hand sanitisers dispensers will be placed around the resort and safety partition screens will be used on the front desk, and our food and beverage counters. Area occupancy levels have been reduced as well.

All Team Members will wear face masks and gloves (optional).
All food preparation and storage surfaces will be sanitised regularly throughout the day

All Team Members will wear protective masks and gloves (optional)
All frequently used machines, such as coffee, popcorn, ice cream, cookie jars, etc., will be cleaned and sanitised according to triple-check protocols.

Countertops, pens, clipboards, picnic benches to be sanitised after each use
Sanitisation stations will be placed at the point of each activity

Water quality tests to be conducted for all pools, hot tubs, in accordance with a triple-check system, every hour throughout the day
Pool chairs will be sanitised every morning before use, and again after guest changeovers, and will be separated according to physical distancing guidelines at 1.8 metres apart or greater

All team members and therapists will wear masks and gloves when carrying out most spa treatments
Washing and rinsing of glasses and utensils will be done in a professional grade dishwasher

Safety That Spans to Every Staff Member

We’re setting an even higher baseline for good health with new requirements for all staff members.

Supplier-held Standards

Even our vendors, suppliers, and partners will be held to the new Cleaning Protocol: