If your break is cancelled due to localised or national lockdown or you're personally impacted by COVID-19, you can cancel a booking & swap for a credit voucher using our flexible self-service option. We can offer cash refunds for the value of the booking minus the £120 deposit or you can receive the full value of the booking in an e-voucher for you to use towards a booking within 12 months of cancellation.
No refunds are given where customers decide to leave the Park before the end of their booking.
If a confirmed booking is cancelled more than 14 days prior to the arrival date, the deposit amount may be transferred to a subsequent date in the same year for the same customer, subject to availability, however an additional deposit may be required.
Cancellations must be put into writing. If a confirmed booking is cancelled less than 7 days before the date of your arrival and we are unable to re-let your pitch, your deposit may be forfeited and you may be liable to pay the outstanding balance.
Individual activity bookings are non refundable. Cancellations will be issued an e-voucher which can be used within 12 months of issue. Where an individual decides not to participate or is asked to cease participation, no refunds will be made.