Love2Stay Shrewsbury Cancellation and Changes FAQs
Here’s our most frequently asked questions regarding cancelling, amending or changing your booking at Love2Stay Shrewsbury.
If Love2Stay cancels your booking, a cash refund is processed within 5–7 working days. In most other cases, cancellations result in a credit voucher rather than a cash refund — see below.
Contact us by email (info@love2stay.co.uk) or phone (01743 583124). Only the lead guest named on the booking can request a cancellation. Our team will send you written acknowledgement, your cancellation is not confirmed until you receive this.
A voucher is issued by Love2Stay once your cancellation has been completed (see eligibility below) — there’s no separate application process. This voucher can be attached via the booking and show as a negative balance.
Please contact us directly by email or phone and our team will look into it.
Only booking placed with Love2Stay directly can be issued a voucher. More than 14 days before arrival: deposit and any paid balance issued as a voucher. Between 14 and 7 days before arrival: deposit forfeited, remaining balance issued as a voucher. Less than 7 days before arrival, no-show, or early departure: no voucher is issued.
Yes, provided your cancellation falls within one of the eligible windows above (more than 7 days before arrival).
Yes — any extras or activities paid as part of the original booking are included in the voucher value.
Call or email our team to redeem it against a new or existing booking. Credit vouchers cannot currently be redeemed online.
Yes — a voucher can be used for part payment or the full balance on a new or existing booking.
12 months from the date of issue. It cannot be extended.
Yes — vouchers are issued only to, and must be used by, the lead guest named on the original booking. They are non-transferable.
The remaining balance stays on the same voucher and can be used again before it expires. The original expiry date does not change, and no new voucher is issued.
The outstanding difference must be paid in full no later than 28 days before arrival, in line with our standard booking terms.
No — it can be used against any future booking, with no date or accommodation-type restrictions. The booking will now made with the latest terms and conditions if they have been changed.
Love2Stay cannot process cancellations, amendments, refunds, or vouchers for third-party bookings. You’ll need to contact your original booking provider directly.