You can trust Love2Stay - Book with Confidence

If you opt for a refund instead of a Credit Voucher, we are happy to fulfil this request. We aim to process all refunds in a timely manner once we receive all the information needed from our guests. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. Please allow extra time for your refund request to be completed. At the moment you can expect to wait up to 90 days, but we are making every effort to shorten the time. We appreciate your continued understanding and patience.

If you wish to apply for a refund, please use this form, and include your reservation number. Our customer service team will review your application and confirm via email that you are eligible for a refund. We aim to process all refunds in a timely manner once we receive all the information needed from our guests. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. Please allow extra time for your refund request to be completed. At the moment you can expect to wait up to 90 days, but we are making every effort to shorten the time. We appreciate your continued understanding and patience.

You can cancel a booking and swap for a Credit Voucher using our flexible self-service option. Just click 'My Booking' on our website using your reservation reference number and book for a future available date. Your voucher will be emailed to you instantly. Please check your spam folder if you have not received it.

If you did not receive your voucher, please double check your spam folder. If you still can't find it, please use this form and include your reservation number.

All bookings placed directly with Love2Stay are eligible.

If your booking is not between the 24th April 2020 and 28th February 2021, you are not eligible for a voucher. If your booking is within these dates and you can’t see the voucher option, please contact us using this form.

We are unable to issue a voucher for a reservation that has already been cancelled by a guest. However, you can make a booking on our website for any available date. We accept all major credit cards.

Your Credit Voucher is up to the same value of your original booking. This will include any extras or activities which you booked.

You can use the voucher by making a booking online and entering the voucher code. This will automatically reduce the voucher amount from the total cost of your stay, or credit out the balance if the booking is to the same value.

Yes, any amount you have paid will be credited to the voucher.

A voucher may only be redeemed towards a new Love2Stay reservation booking, which is made once you have received the voucher.

The voucher can be used as payment, or part payment, for a new, future booking. It must be redeemed no later than the expiry date displayed on your e-voucher.

You can gift the Credit Voucher to any friend or family if you wish to do so, but the same Terms & Conditions apply.

If the voucher value is higher than the value of the new booking, the remaining balance cannot be utilised on another booking.

You'll need to pay any difference if the new booking is more expensive.

Reservations booked using vouchers will be subject to the new booking's regular Terms & Conditions.

Please contact your travel agent for more information.