If you opt for a refund instead of a Credit Voucher, we are happy to fulfil this request. We aim to process all refunds in a timely manner once we receive all the information needed from our guests. However, given the unprecedented situation and the high number of requests we have received, considerable delays in the processing time of refunds can be expected. Please allow extra time for your refund request to be completed. At the moment you can expect to wait up to 90 days, but we are making every effort to shorten the time. We appreciate your continued understanding and patience.