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Latest update regarding COVID-19

Updated 25th February 2021

We are currently experiencing extremely high call volumes and email enquiries. So that we can assist guests effectively and efficiently, we are trying to prioritise guests with imminent bookings. Please help us in this effort by NOT getting in touch unless your booking is on or before 11th April 2021 (in England) 

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, destination, and makeup of your party, as it is your responsibility to comply.

Please note that the below is not legal advice, and you must make sure you familiarise yourself with the relevant government regulation.

England

On 22 February 2021, the government announced its roadmap out of lockdown and what will be permitted in each step. Find out more here.

National Lockdown and Step 1 (up to and including 11 April 2021): During national lockdown and in Step 1, holiday accommodation is not permitted to open in England.  

For Love2Stay this means:

  • Outdoor activities will be available to book
  • The natural swimming pool can reopen
  • Our coffee shop will reopen for takeaway food and drink on limited days

Please note: that any plans are subject to the Government giving the go-ahead to move to this next step of their roadmap, which they intend to confirm by the 5th April. 

We have emailed all customers with a booking who are due to travel on or before 11 April 2021 with their options. All guests impacted by the closure period will receive an email from us with instructions on how to cancel their booking and swap for a full credit voucher by going to the 'My Booking" section on our website and using your reservation number to log in. You will find further information here. 

Step 2 (12 April – 16 May 2021): 

In Step 2, self-contained accommodation will be permitted to open, and single-household parties will be permitted to travel. 

If you are affected by this rule by staying with multiple households then please get in with the option to reduce party size or swap for a full credit e-voucher.

For Love2Stay this means:

  • We can reopen for touring caravans and motorhomes, unfortunately, our amenities and shower block will be closed
  • We can reopen for glamping lodge bookings
  • Our coffee shop will open for outdoor seating 

Step 3 (17 May – 20 June 2021): 

In Step 3, domestic overnight stays will be permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size). We will email all customers that we believe are affected by this rule with the option to reduce party size or swap for a full credit voucher. 

If you have a booking on or after 21 June 2021, rest assured that we will be in touch with the options available to you closer to the time.

For Love2Stay this means:

  • Our amenities and shower block will reopen
  • Indoor and outdoor activities will be available to book
  • Our coffee shop will open for indoor and outdoor seating

Updated 31st December 2020

Following the latest Government update, it is clear that the threat of the virus, particularly with the new variant, is now at a too delicate stage and their strong advice is to stay local, minimise social contacts and take care to protect ourselves and others.  

It is therefore with a heavy heart that we have made the decision to close Love2Stay until at least Mid-January 2021.

Our priority throughout the pandemic has been to keep our guests and staff as safe as possible. Latest Government advice in all tiers is to avoid non-essential travel outside local areas, and we certainly do not wish to encourage this.

We know how disappointed our guests will be, especially during this time and we have not made this decision lightly, but we must put the safety of our guests and staff first, and there is concern around the new variant being moved around the country.

All guests impacted by the closure period will receive an email from us with instructions on how to cancel their booking and swap for a full credit voucher by going to the 'My Booking" section on our website and using your reservation number to log in. You will find further information here.

We are currently experiencing extremely high call volumes. To assist guests effectively and efficiently, we are trying to prioritise guests with imminent bookings, so please refrain from calling if you do not have an imminent booking. 

Updated 20th December 2020

We’re aware that London and some areas in the South East of the UK are moving to tier 4 from today Sunday 20th December. May we remind our guests that if you live in a tier 3 or tier 4 area you won’t be able to arrive for your break. If you are unable to use your booking due to tier restrictions, you can opt for a full credit voucher. Details here. 

 

Updated 28th November 2020

Following the government announcement earlier this week and the news that we are moving back to regional tiers. We're heading into Tier 2 at Love2Stay, and looking forward to welcoming all our guests back from Thursday 02 December 2020

Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination and the make-up of your party as it is your responsibility to comply.

Please note that the below is not legal advice and you must make sure you familiarise yourself with the relevant government regulations.

England-wide national lockdown (until 2 December) – Customers with bookings between 5 November and 2 December 2020 have the option of a full credit voucher for the booking. We have been in touch with affected customers. Please refer to that email.

Local restriction tiers (from 2 December), England will return to a local restriction tier system. Find out more here. The allocation of areas to tiers is scheduled for review on 16 December 2020. 

We are therefore currently only dealing with bookings with arrival dates on or before 15 December 2020. 

  • If you live in a Tier 1, you must follow the' Rule of 6'. If you are unable to use your booking due to the 'Rule of 6' restrictions, you can opt for a full credit voucher. Details here. 
  • If you live in a Tier 1 area and have a booking in a Tier 2 area, you can still make use of your booking provided that you travel with your household (which may include your support bubble) only. 
  • If live in a Tier 2 area, have a booking in a Tier 1 or Tier 2 area, you can still make use of your booking provided that you travel with your household (which may include your support bubble) only. 
  • If the party mix for your booking is such that you cannot comply with the one household restriction, you can opt for a full credit voucher. Details here. 
  • If you live in a Tier 3 area, we ask you to contact us if you have a booking with us on or before 15 December 2020 with your options, which will include the option for a full credit voucher. Details here. 
  • If you are making a new booking and are worried about future covid restriction, you can book with confidence with our flexible booking options. Details here 

Where can I find the latest guidance from the government?

https://www.gov.uk/coronavirus

Updated 2nd November 2020

Following the government announcement on the 1st November Love2Stay will close from 10.00 pm 4th November until at least Wednesday 2nd December. We continue to support government advice with our priority being the safety and wellbeing of our staff and guests.

We are open to welcome those guests who still wish to visit from Monday 2nd November, but guests will need to cut their breaks a little short and depart before 10.00pm Wednesday 4th November, (there will be no facilities available on Thursday 5th November).

Guests arriving on Monday 2nd November will have the following options:

  1. Continue with their break (we kindly ask that you depart the park Wednesday 4 pm) and swap their remaining days for a full credit e-voucher.
  2. Reschedule to a completely new break date by cancelling their break and swapping for a full credit e-voucher 

We will contact all guests who have a booking between 5th November & 2nd December with an update on their booking

We are asking all guests that intend to visit on Monday to check government information themselves to check that everyone in their party is compliant.

The following links should provide the most up to date information:

You must check guidelines for your home area, and Love2Stay visiting to ensure you comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-high

https://www.gov.scot/publications/coronavirus-covid-19-protection-levels/

https://gov.wales/coronavirus-firebreak-frequently-asked-questions

Guests due to arrive 5th – 2nd December 2020

All other guests impacted by the closure period (breaks due to arrive 5th November to 2nd December) will also have the option to cancel their booking and swap for a full credit voucher. You can do this with our self-service application by clicking here and logging in with your reservation booking reference. 

Please do not contact us to allow us to help guests with imminent breaks, we promise to be in touch very soon.

All other guests

We understand that guests with breaks beyond the closure period and new guests looking to make a booking will have questions too. We are asking all existing and potential guests to check government information themselves to understand any changes or new rules prior to visiting Love2Stay, booking a new break or when considering a date change or cancellation of an existing booking.

The following links should provide the most up to date information:

You must check guidelines for your home area, and Love2Stay to ensure you comply with both sets of rules.

https://www.gov.uk/coronavirus

https://www.gov.uk/guidance/local-covid-alert-levels-what-you-need-to-know#local-covid-alert-level-high

https://www.gov.scot/publications/coronavirus-covid-19-protection-levels/

https://gov.wales/coronavirus-firebreak-frequently-asked-questions

 

Update 19th October 2020

Following from the recent announcements from the Prime Minister and First Welsh Minister, please read the information below if you have an upcoming booking with us.

England Tier 2 (High) - You can still visit us but you must only do this with people in your household or support bubble.

England Tier 3 (Very High) - Please rearrange your booking, this can be done by logging into 'My bookings' or contacting reception.

Wales - Please rearrange your booking, this can be done by logging into 'My bookings' or contacting reception.

Any queries please call 01743 583124 or email info@love2stay.co.uk

 

Updated 21st September 2020

Following the Government update on 9th September, we ask guests not to visit in groups of more than six people* to help protect themselves and each other when visiting. 

 

Our front office team will be reminding guests of this, and the other social distancing measures we have in place.

 

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. We will continue to monitor Government guidance closely. 

 

We also would ask any guests sitting in our coffee shop to participate in the NHS Test and Trace scheme by scanning the QR code in that outlet.

 

Our resort is open with a reduced number of bookings in line with our resort capacity numbers.

 

Worried about an existing booking or making a new reservation? 

 

If you are worried about an existing booking or about making a new reservation, Don't be.  

 

If your break is cancelled due to a second lockdown or you're personally impacted by COVID-19, you can cancel a booking & swap for a credit voucher using our flexible self-service option. 

 

Simply click 'My Booking' on our website using your reservation reference number (no need to call us). Further information here

 

*Government exemptions are outlined here.

Updated 30th June 2020

We're Good To Go!

Love2Stay is proud to announce we're approved by the We're Good To Go COVID-19 industry standard. This lets our guests know it's safe to travel to our wonderful park and provides reassurance that clear processes are in place to adhere to Government and Public Health guidance.

VisitEngland, in partnership with VisitBritain, has launched the UK-wide industry standard and consumer mark to provide confidence for tourism as the sector works towards reopening.

The We're Good To Go industry standard and supporting mark means Love2Stay can demonstrate we are adhering to government and public health guidance, have carried out a Covid-19 risk assessment and checked we have the required processes in place.

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Updates 23rd June 2020

We can't wait to welcome you back! 

We are delighted to announce that Love2Stay will reopen on the 4th July and are looking forward to being able to welcome you back to our beautiful premier Glamping and caravan site.  

We have been working hard behind the scenes to make sure we are ready for a safe reopening for both our team and guests alike. We have reviewed and adjusted our operating processes in every department, both front and back of the entire resort to ensure we follow all local government guidelines. 

For full details of our new enhanced cleaning initiative, 'Safe Stay', please click here 

Our reopening will inevitably affect some of the services and personal interactions which we have prided ourselves on in the past. While this may limit some of the things we have previously done, we are certain that both our guests and the team will agree that safety comes first. 

For those of you who have not yet booked or have a credit voucher from a previously cancelled reservation, we recommend booking as we are expected to be busy.

In our 4th season since Love2Stay officially opened, we are determined to be here for you and your families, offering fun, relaxation and fantastic memories, as we have done for the last four years and will continue to do for many more.

We are so excited to welcome you back.

 Love2Stay Team.

 

Updated 5th June 2020

As we prepare to welcome you back, we'd like to share our new 'Safe Stay' initiative, which will enable guests to enjoy a caravan or Glamping break, safe in the knowledge, that the highest hygiene standards in relation to Covid-19 have been put in place. Click here to view more information about Safe Stay.

If you need information about an existing booking please click here

Updated 24th April 2020

For guests with bookings in May 2020.

The Coronavirus continues to affect the lives of each and every one of us - from our guests to our small Love2Stay team. As we continue to follow the direction provided by the Government we are extending our temporary shutdown and will remain closed until the 31st May

As you will appreciate this is totally beyond our control and our sincere apologies for the disappointment caused to our guests who have been looking forward to staying with us in May.  

 We are contacting everyone who has a break booked during this period, offering them a number of options.

What happens next? 

• All affected guests will be receiving an email outlining what we can offer in return for your cancelled break.

• Please follow the instructions on the email. There will be no further need to contact us, unless stated.

• Please do not contact us at this stage with any enquiries beyond 31st May

We would like to thank everyone for their patience whilst we work through this as quickly as we can.

We trust you appreciate that we are all working in extreme and unprecedented times and because of this Love2Stay have a small team working remotely. 

We are receiving high levels of inbound calls and emails as well as social media messages and we are doing our very best to respond as quickly as we can. We do ask that you please wait for us to contact you.  

There are still many days of uncertainty ahead and as the hospitality industry faces one of its toughest challenges, we thank you for your understanding.

We will be back up and running as soon as we are able and look forward to welcoming everyone back at Love2Stay 

We will continue to update our guests directly on our website, social media channels and emails.

Updated 26th March 2020

If you are booked at Love2Stay during the period between 24-Mar to 24-Apr:

If you were booked to stay with us during this period, please note that the park is temporarily shutdown due to the Covid-19 Coronavirus outbreak and the subsequent government measures. Most of you may have already had a call from us, but in case you missed our call, we wanted to outline the options that you have in light of the Corona Pandemic impacting upon your reservation with us.

I am due to arrive during your closure what can i do?

Unfortunately we are closed until at least the 24th April where we will review, you will therefore be unable to attend.

I want to move my booking?

Great news!!! We will happily move your booking anytime in the next 12 months. Please contact us to advise us of this and we will move your booking accordingly.

I don't yet have a date that i can move to yet

No problem, we can issue you a voucher with the total balance of your stay which you can use when you are ready. Simply contact us to request a voucher which you can use on your booking when you are ready.

For the time being I would like a refund?

No problem, we understand in these unprecedented times that your money is important to you. We will provide you a full refund of the total amount of your booking if you have been impacted by our closure. Please contact us to request a refund.

My arrival date is some time into the future, what is your advise?

Our advice would be to sit tight for the moment and monitor the situation. We will continue to happily offer the rescheduling of dates or refund for as long as the pandemic is causing issues.

How long will my refund take?

As i am sure you can appreciate, we are fielding an extremely high amount of phone calls and emails as well as processing the refunds as swiftly as possible. We will therefore process your refunds as swiftly as possible.

 

Should you still have questions of need assistance please get in touch with our team who is still here to help.  Please note that we might take longer than usual to respond due to the high volume of requests, however we promise to get back to you as soon as possible.

 

Thank you for your patience and support.

  

 Updated 22nd March 2020
As we continue to navigate the scale and impact that coronavirus (COVID-19) has had on our daily lives, the health and wellbeing of our employees and customers remains our highest priority. In line with the latest direction from the Government, we have temporarily closed Love2Stay from Midnight 22nd March 2020.

If you are due to check-in during the closure period, we will be calling you to discuss your options to either reschedule your break or receive a full refund. We will also be sending you an email confirming this update and the procedures in place - if you prefer to call to discuss your options, please phone 01743 -583124. Our front office team has been inundated with calls, and we would ask to be patient if you cannot get through. 


We recognise that this is disappointing news, and we would like to thank you for your understanding in these exceptional circumstances. We will be closely monitoring the situation as it develops and hope to welcome you back very soon.


Please visit this page for future updates.  

 

Updated 21st March 2020

As the novel form of coronavirus 2019 (COVID-19) becomes more of a widespread concern and the UK government continues to recommend or mandate restrictions on person-to-person interactions, business operations, and home isolation, we want to share important information with you about our efforts to help keep our , guests, and employees safe and healthy.

We are closely monitoring the guidelines and advice provided by the UK Government and Public Health England, and are doing everything we can to make your experience as safe as possible.

Commitment to Our Guests

In order to fulfill our mission of being socially responsible and to prioritise the health and welfare of our guests, and employees, we are adjusting some of the services that Love2Stay have to offer whilst encouraging guests to practice social distancing as recommended by the UK Government.

The Love2Stay resort will remain staffed but will not be open for guest interaction except for emergencies. Please contact Love2Stay directly for revised check in processes.

During this period of reduced operations, we are committed to compensating our employees based on their normal work schedules.

On site, there will be some operational changes with the following areas being closed for guests: Dining area, Gym, Swimming Pool, Hot Springs, Communal Hot Tubs and relaxation room.

The coffee shop will remain open for business but will only be providing a take away or on site delivery service, please phone. The amenity building and toilet block will also remain open but we ask to use your own discretion when making use of them.

We are making difficult decisions for our collective wellbeing and ask that you do your part to safeguard your family, friends, neighbours, and yourselves.

Commitment to Cleanliness

We take standards for hygiene and cleanliness very seriously and have taken additional steps to ensure the safety of our guests, and employees. Love2Stay is continuously monitoring and implementing the latest guidance on cleaning and prevention protocols with frequent communication to all departments

Health & Safety Protocols

We continue to implement a number of practices to support our commitment based upon guidance from health authorities and governmental agencies:

  • Real-time monitoring of information related to COVID-19
  • Ongoing training for team members
  • Posting informational content regarding recommended handwashing procedures in restrooms, breakrooms, offices, and common areas to increase awareness of simple prevention methods
  • Defined cycles and procedures for frequent cleaning and disinfection of high-touch areas
  • Enhanced cleaning and sanitisation protocols for Glamping Lodges
  • Adjustment of team schedules and working arrangements, where necessary, to support social distancing practices

Rebooking/Cancellation Policy Changes

We are temporarily adjusting our cancellation policies to allow for flexibility and to support you during these uncertain times.

The following changes apply:

All reservations that are scheduled for arrival before April 30th, 2020, can be changed to any time within the calendar year and if you wish to cancel, we will only retain your £30 deposit for touring or £75 for glamping. In the event that Love2Stay temporally closes we will offer a full refund to all guests.

If you have any questions about an upcoming reservation, please contact Love2Stay directly on 01743 583124. Please note we are experiencing high call volumes. We appreciate your patience as we work continuously to support all guests during this time.